Refund & Dispute Policy
We want every TikTok creator to leave happy. Here's exactly when you get a refill, a partial credit, or your money back.
1. Refill guarantee (the default)
Every order is covered by a 30-day automatic refill. If your delivered count drops within 30 days of completion, we top it back up at no charge — no need to even contact us. This is the fastest, easiest path for almost all issues.
2. Full refund — eligible cases
- Your order did not start within 48 hours of payment and we cannot deliver it.
- You ordered the wrong service and have not yet had any delivery (request within 1 hour).
- The TikTok account or video became unavailable before any delivery started.
3. Partial refund / wallet credit
- Partially delivered orders that cannot be completed are refunded for the missing portion as wallet credit.
4. Non-refundable cases
- Orders that were delivered as described, even if you change your mind afterwards.
- Drops caused by setting the TikTok account to private, deleting the video, or violating TikTok's own policies after delivery — in those cases the refill guarantee also does not apply.
- Wallet top-ups that have already been spent on completed orders.
5. How to request
Email support@adsassistants.com from the address on your account with your order ID. We respond within 24 hours and resolve most cases the same day.
6. Chargebacks
Please contact us first. Opening a chargeback before talking to support will suspend your account while we investigate.